Appointments and Cancellations
I operate on a scheduled appointment basis to ensure sufficient time to provide high-quality service to every client. Cancellations must be made at least 24 hours in advance. Late cancellations may incur a fee equivalent to a percentage of the booked service cost.
Service Satisfaction
My goal is your complete satisfaction. If you are unhappy with your service, please advise before I leave your home or within 48 hours of your appointment. I will do my best to rectify any issues. Please note that refunds are not offered on services rendered. Repairs for chips or lifting within the first 3 days of service are provided free of charge, provided appropriate aftercare instructions were followed.
Health and Safety
Your health is my priority. Please inform me of any medical conditions, allergies, or injuries prior to your service. I reserve the right to refuse service if I suspect that I cannot work safely on your hands/feet, such as if potential infection present or a history of diabetic feet, etc. to protect both staff and you the client. We use hospital-grade disinfection for all tools and adhere to strict hygiene protocols.
Payment terms
Payment is due upon completion of service. Cash or e-transfer is preferred. Prices are subject to change without notice, though I will always attempt to inform clients of price adjustments upon booking.
Liability
While I take precautions, I am not liable for allergic reactions to products used if a history of allergy was not disclosed.Â
Right to Refuse Service
We maintain a professional environment and reserve the right to refuse service to anyone demonstrating inappropriate behavior.
SMS/MMS Notifications
1) You can opt-in to receive text message (SMS/MMS) notifications that provide you with reminders and updates related to your account, which include reminders and updates related to appointments, invoices, quotes, and surveys.
2) You can cancel the SMS/MMS notifications service at any time. Just text "STOP" to the phone number that send you the text message. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS/MMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS/MMS messages to you again.
3) If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at yourmobilenails@gmail.com.
4) Carriers are not liable for delayed or undelivered messages.
5) As always, message and data rates may apply for any messages sent to you from us and to us from you. The frequency of messages that are sent to you will be dependent on the work that you've requested from us and the work that we've completed for you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6) If you have any questions regarding privacy, please read our Privacy Policy for additional information on text messaging.